Oct 2008 - Present

Science and Technology Columnist
Phi Kappa Phi Forum

• Serve as one of the rotating science and technology columnists for the magazine
• Write technology articles as requested to complement the theme of each issue 

Aug 2004 – Aug 2007

Graduate Assistant for Technical Documentation and Training, Office of Information Technology, Lab Services
University of Tennessee, Knoxville, TN

• Document technical information and troubleshooting procedures
• Collaborate with other staff to develop and deliver training classes to student employees
• Introduced the use of procedural flowcharts as troubleshooting documents
• Researched and evaluated multiple software packages for use in documentation and training
• Worked with other staff to develop and deploy pre-employment testing
• Researched best practices of other educational institutions for possible adoption

Aug 2003 – Aug 2004

Graduate Assistant System Administrator, Office of Information Technology, Lab Services
University of Tennessee, Knoxville, TN

• Performed Windows XP system administration for 2 departmental computer labs
• Met with departmental faculty and staff members to assess their technical needs
• Trained departmental faculty and staff members on how to rebuild computers using the Ghost CD method
• Served as a resource for departmental faculty and staff members on technical issues
• Worked with other staff to develop and deliver a technical training curriculum for student lab managers